Phone (RFA)
After the Address page has been completed, the Phone page will appear. It is important to always ask the client to tell you the best number to reach them at so that it may be accurately recorded in their case record.
Clients With No Number on File
If the client has no phone number recorded, the following pop up will appear: "No Phone Number has been entered. Please enter one if available".
If the client reports a new phone number, add the record following these steps:
- select the type of phone from the drop-down list
- enter the number that the client can best be reached at. Do not use hyphens or parentheses, BEACON will provide them
- enter up to a 4-digit extension
- click the Save button
Clients With Existing Number on File
If the client has an existing number on file but wishes to provide an updated number you must edit the existing record or delete it and add a new one. BEACON will only retain one phone number. If you try to add an additional phone number, the following pop up will appear: "Only one phone number is allowed at any given time. To update the phone number, you must edit the existing phone record”.
Note: You must confirm the best number to the reach the client at every client interaction to ensure that the client receives important calls from the Department.
Once this is completed, click Next for the next page, Email and eNotification
Related Topics
Americans with Disabilities Act Overview (TAFDC)
Americans with Disabilities Act Overview (EAEDC)
Americans with Disabilities Act Overview (SNAP)
Request for Assistance Policy and Procedures