Accommodation Request as a Result of A Closing Reduction or Denial Notice
If, in response to an adverse action (closing, reduction or denial) notice, a client asks for an Americans with Disabilities Act (ADA) accommodation, the following steps must be followed:
If treating the client’s request for an accommodation as true (i.e., the client has good cause for not meeting the requirement), then the request is treated as good cause and the adverse action should be removed following established procedures (see Interview Wrapup Overview) until DTA makes a decision on the accommodation request or until the necessary action can be taken by the client to correct the adverse action.
If a client asks for an accommodation in response to such a notice, you will go to the Accommodation/Special Assistance Workflow and begin the accommodation process.
However, if the client unreasonably refuses to take the necessary action and the action that needs to be taken is not connected to the disability claimed, the adverse action must proceed.
If DTA determines that the adverse action can take place before the accommodation request is determined, DTA must record the reason for doing so on the Narrative tab.
Important: Closings, reductions or denials connected to both eligibility and disability factors such as EAEDC disability eligibility or TAFDC disability exemptions will not be stopped if a determination has already been made by DES that the client does not meet the program’s disability standards.
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Last Update: April 24, 2015