Client Responsibilities for Verifications
Clients have the primary responsibility to verify information. When you need non-public information for proof, clients must obtain documents themselves, or give you written permission to contact 3rd parties to verify their statements.
If you are using a collateral contact for proof, the client must also help identify a contact. If a suitable collateral contact cannot verify, or refuses to verify the facts, the client must help find another contact. If a client refuses to help, or deliberately fails to cooperate to verify an eligibility factor, you must deny or terminate benefits. If the unverified eligibility factor affects only the client (such as Work Program sanction status), you must deny or end the client’s eligibility. If the unverified factor affects the entire case (such as income), you must deny or close the case.
It is also the client’s responsibility to:
- sign collateral consent forms, if necessary and
- mail or fax verifications to the Document Processing Center (DPC), unless the client gives the verifications to you directly, in which case you must forward to the DPC
Important: It is the client who is responsible for providing requested verifications of financial and nonfinancial eligibility factors that have not previously been verified, as well as those that are subject to change.
Related Topics
Verifications Policy and Procedures (EAEDC)
Verifications Policy and Procedures (SNAP)
Verifications Policy and Procedures (TAFDC)