Returned Document Notice
When a scanned document cannot be accepted by the Department because it does not contain certain required information or its text or graphics are not clear enough to be read (for more information, see Processing Unreadable Documents), you must send the Returned Document Notice to the client.
For an incomplete and/or unsigned document, the client will receive this version of the Returned Document Notice. For an unreadable document, the client will receive the Returned Document Notice in this form. These notices are available in English and Spanish.
Important: If a client submits an unsigned SNAP application, recertification, or IR form, you must cold call the client to obtain a telephonic signature. If unsuccessful you must then send them the Returned Document Notice. For more information, see Document Indexing and Dispositioning.
Centrally Printing a Returned Document Notice
Because BEACON is only programmed for local printing of the Returned Document Notice, you must follow these steps if you want to print the document centrally:
- Disposition the document as Unsigned
- Select Inform Client
- Select Print to generate a local print of the notice
- Exit the Scanned Document History tab and go to the Document History tab. You will be able to view all printed documents.
- Select Central Re-Print on the upper-left corner of the document.