Client Assistance Coordinator Responsibilities

Each TAO has designated Client Assistance Coordinators (CACs) to support and assist staff and clients in navigating the process of requesting, approving, denying and managing accommodations. The CAC is available to support TAO staff and provide guidance with ADA accommodation decisions or in certain circumstances to make those ADA accommodation decisions. The CAC may also work directly with some clients.The CAC is responsible for providing clients with disabilities equal access to Department benefits and services. His or her responsibilities include but are not limited to:

Working with Staff

  • educating staff about the reasonable accommodation processes and effective ways to interact with clients with disabilities, available accommodations and resources
  • supporting staff in conducting disability inquiries, managing accommodation requests, and implementing accommodations
  • supporting case managers working with clients who are requesting exemptions, good cause or other help; and
  • supporting case managers in helping clients learn about and access various programs and services

Working Directly with Clients

  • conducting disability inquiry for clients referred by case managers
  • discussing barriers clients may have in meeting Department requirements and options for help
  • reviewing Learning Disability Assessment Reports (provided by DES); and
  • implementing some accommodations, where appropriate

Managing Accommodation Requests, Approval and Implementation

  • reviewing all accommodation requests
  • participating in the accommodation approval/denial process
  • removing difficulties and remedies when appropriate and with the approval of the TAO Accommodation team
  • serving as a fixed member of the TAO Accommodation Team; and
  • monitoring and managing pending actions for clients with accommodations

Tracking, Monitoring and Reporting

  • ensuring accommodations are implemented
  • following up to correct issues with accommodations and implementation, as identified; and
  • reporting issues to Director of Disability Access

For a list of current Client Assistance Coordinators (CAC) see List of Client Assistance Coordinators.

Related Topics

ADA Policy and Procedures

Last Update: March 25, 2016