ADA and Assisting Clients
If an applicant or client (hereafter called client) needs assistance or appears to have trouble navigating the application or recertification process, or in completing any other forms or requirements, you must ask whether the client believes they need help to access DTA services (for example, clients may ask for help in completing program requirements such as providing verifications, reading notices for cash programs, etc.).
Clients are also to be told that they can have an Authorized Representative or other assisting person (helper) help them with their case, if needed. This is done by accessing the Accommodation/Special Assistance workflow which can be completed at any time.
The Accommodation/Special Assistance workflow is mandatory for completion in the following situations:
Application, reevaluation, and recertification when an interview is required.
- When a request for a TAFDC or EAEDC disability exemption is made on the associated Work Requirements page.
- Whenever a client is indicated as Disabled on the Disability page.
- Whenever a client communicates to the Department that they have a disability.
Important: There is not anything specific a client must say to request an accommodation. The client need only indicate that they need assistance from the Department due to a disability.
Related Topics
Last Update: February 15, 2024