Providing Feedback on Interpreter Services
To ensure a positive customer experience for our clients, the Department collects user feedback and reports to the Department’s interpreter services vendor, Lionbridge. All staff have the ability to provide positive and critical feedback after using interpreter services.
To provide feedback for an interpreter, after the call:
- Send an email to your management team.
- Provide identifying information.
- Date / Time of the call
- Duration of the call
- Language utilized
- The interpreter’s ID number
- Provide a detailed explanation of events along with the feedback provided.
A TAO manager will log all interpreter feedback in the Interpreter Services Feedback Log, which will be reviewed by Central Office staff and the vendor.
Related Topics
Interpreter Services Policy and Procedures